Job Description
Are you looking for a rewarding career in Customer Service but lack experience? Apex Support Solutions is currently hiring enthusiastic individuals for our Customer Service Representative positions in North Carolina. We provide comprehensive, paid training to ensure our new hires are successful.
We are looking for team players who are eager to learn, have a positive attitude, and want to grow with a leading industry provider. Whether you prefer to work from the comfort of your home or in our state-of-the-art office, we have opportunities for you.
Why Join Us?
- Paid Training: No need to worry about previous experience; we teach you everything you need to know.
- Competitive Pay: Earn between $15.00 and $18.00 per hour depending on your role.
- Growth Opportunities: Clear pathways for advancement within the company.
- Flexible Schedule: We offer various shift options to fit your lifestyle.
Don't let a lack of experience hold you back. Apply today to start your journey with Apex Support Solutions!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Assist customers with product information, order status, and troubleshooting.
- Resolve customer complaints and issues with patience and professionalism.
- Document all interactions accurately in our CRM system.
- Identify opportunities for upselling and cross-selling products or services.
- Collaborate with team leads and other departments to ensure customer satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years old.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection (if remote).