Job Description
Are you looking to start a rewarding career in customer service? Apex Support Solutions is currently seeking enthusiastic individuals to join our growing team in Tampa, Florida.
We offer comprehensive paid training and do not require prior experience. Join a company that values your growth, provides a supportive environment, and offers clear pathways for advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information and explain service features to new and existing clients.
- Collaborate with team members to improve service processes and customer satisfaction scores.
- Meet daily and monthly performance metrics and KPIs.
Qualifications
- High school diploma or GED required.
- Must be 18 years or older.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency (35+ WPM).
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and home office setup (if remote) or willingness to commute.