Job Description
Join our award-winning call center team in Fresno and enjoy the freedom of weekly paychecks! We're seeking energetic individuals to deliver exceptional customer service while building rewarding careers. No experience necessary—comprehensive training provided. Enjoy competitive pay, flexible schedules, and immediate start opportunities in a supportive, growth-oriented environment.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and product knowledge databases
- Meet/exceed performance metrics (call quality, resolution time, CSAT scores)
- Document interactions accurately in Salesforce and escalate complex issues
- Collaborate with team leads to improve service delivery processes
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Ability to type 35+ WPM with basic computer proficiency
- Customer service mindset with conflict resolution aptitude
- Reliable transportation and punctual attendance record
- Pass background check and drug screening (company-provided)