Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Philadelphia, PA. If you are looking for a career with Paid Training, growth opportunities, and a supportive work environment, we want to hear from you.
As a representative, you will serve as the face of our brand, interacting with clients to resolve issues, answer questions, and ensure complete satisfaction. We provide comprehensive training to help you succeed.
Why Join Us?
- Paid Training Program: No experience required; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Full-Time Schedule: Stable hours with paid time off and holiday pay.
- Career Advancement: Clear pathways for promotion to Team Lead or Management roles.
Responsibilities
- Handle a high volume of incoming customer calls and emails with a friendly, professional demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive tone.
- Process orders, returns, and service requests accurately within the company database.
- Identify opportunities to upsell products and services to meet sales targets.
- Document all customer interactions and feedback in the CRM system for future reference.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Adhere to all company scripts, policies, and quality assurance standards during calls.
Qualifications
- High School Diploma or GED is required; some college is preferred.
- Previous customer service experience is a plus, but not mandatory for this entry-level role.
- Strong verbal and written communication skills with the ability to speak clearly and concisely.
- Proficiency in using computers, Microsoft Office Suite, and CRM software.
- Ability to type at least 35-40 words per minute.
- Must be reliable, punctual, and possess a strong work ethic.
- A patient, empathetic attitude is essential for handling diverse customer needs.