Job Description
Are you looking for a rewarding career in customer service with no prior experience required? We are currently hiring for our Pennsylvania location and are offering a comprehensive paid training program to all new hires. Join a team that values your potential and invests in your growth.
As a Customer Service Representative, you will be the face of our brand, handling inbound and outbound calls to resolve customer inquiries and ensure satisfaction. We provide all the tools you need to succeed, including top-tier equipment and a supportive management team. This is an excellent opportunity to launch your career in a stable industry.
Responsibilities
- Handle incoming and outgoing customer calls in a professional and courteous manner.
- Assist customers with account inquiries, billing questions, and product information.
- Utilize the CRM system to log interactions and update customer records accurately.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Meet daily and weekly performance targets regarding call volume and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent.
- Strong computer literacy and typing skills.
- Excellent verbal communication and active listening abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable high-speed internet connection and a quiet workspace are required for remote/hybrid options.