Job Description
Join our award-winning customer service team in Philadelphia and launch your career with comprehensive paid training! At Apex Solutions Group, we invest in our people through our industry-leading onboarding program designed to transform motivated individuals into confident customer service professionals. Enjoy a supportive environment with mentorship, performance-based incentives, and clear pathways to advancement into leadership or specialized roles. Our state-of-the-art downtown office offers flexible scheduling, comprehensive benefits, and a vibrant culture focused on growth and recognition.
What We Offer:
- 4 weeks of fully compensated hands-on training ($18.50/hour)
- Health/dental/vision insurance after 90 days
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement for professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed quality and productivity metrics
- Collaborate with team members to resolve complex escalations
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Proficiency in navigating multiple software systems
- Customer-focused mindset with empathy
- Reliable transportation to downtown Philadelphia
- Passion for helping others and learning new technologies
- Availability for flexible shifts including evenings/weekends