Job Description
Are you looking for a rewarding career in customer service with paid training?
Horizon Contact Solutions is seeking a dedicated Local Customer Service Representative to join our full-time team in Philadelphia, PA. We provide comprehensive paid training to ensure our new hires are fully prepared to deliver exceptional support.
In this role, you will serve as the face of our brand, handling inbound and outbound inquiries with a focus on resolution and customer satisfaction. We are looking for individuals who are passionate about helping others and want to grow within a stable, professional environment.
Why Join Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Full-Time Stability: Consistent hours and a clear path for career advancement.
- Modern Environment: Work in a supportive, state-of-the-art facility in Center City.
Responsibilities
- Handle inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries and complaints efficiently while adhering to company policies.
- Assist customers with account setup, billing questions, and product information.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Identify opportunities to upsell products or services to meet sales targets.
- Collaborate with team leads to improve service processes and customer experience.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous customer service experience is a plus, but not required (paid training provided).
- Excellent verbal communication and active listening skills.
- Ability to work full-time hours, including weekends and holidays as needed.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving abilities and a customer-first mindset.