Job Description
Are you ready to launch a successful career in customer service? Apex Support Solutions is currently seeking dedicated Full-Time Customer Service Representatives in Philadelphia, Pennsylvania.
We provide Paid Training to all our new team members, ensuring you have the tools and knowledge you need to succeed. Join a high-performance team where your voice matters and your growth is our priority.
Why Join Us?
- Competitive Pay: $21.00 - $26.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Professional Development: Clear pathways for career advancement.
- Flexible Schedule: Full-time opportunities with work-life balance.
Responsibilities
- Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Problem Solving: Analyze customer needs and provide accurate information regarding products and services.
- Record Keeping: Maintain detailed and accurate customer records in our CRM systems.
- Policy Adherence: Ensure all customer interactions comply with company policies and industry regulations.
- Upselling: Identify opportunities to recommend additional products or services that enhance the customer experience.
- Team Collaboration: Work closely with team leads and support staff to maintain high service standards.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior customer service experience required; paid training is provided.
- Skills: Strong verbal and written communication skills.
- Computer Literacy: Basic computer skills and typing ability (30+ WPM).
- Attitude: A positive, patient, and professional demeanor.
- Reliability: Ability to work full-time hours, including evenings and weekends as required.