Job Description
We are currently seeking a dedicated Local Customer Service Representative to join our thriving team in Philadelphia. As part of our expansion into the New York market, we are looking for driven individuals who want to start a career in customer support with paid training.
About the Role:
In this part-time position, you will serve as the primary point of contact for our clients, ensuring their needs are met with precision and care. Whether assisting with account inquiries or resolving complex issues, your role is vital to our reputation. We offer a modern work environment and the opportunity to build a career that extends beyond the local market.
Why Choose Us?
- Comprehensive Paid Training: No prior experience required. We invest in you.
- Career Growth: Clear pathways to advancement within the NYC and PA network.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
Responsibilities
- Manage inbound and outbound customer calls with a focus on resolution and customer satisfaction.
- Assist clients in troubleshooting technical issues and navigating our products/services.
- Document all interactions and account updates accurately in our CRM system.
- Evaluate customer feedback to suggest improvements to service processes.
- Collaborate with the team to ensure consistent service quality standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Strong verbal communication skills with a professional and empathetic demeanor.
- Basic computer proficiency and typing speed of 40 WPM.
- Reliable internet connection (required for remote/hybrid setup).
- Ability to work flexible shifts, including evenings and weekends.
- Self-motivated with a willingness to learn new systems.