Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Solutions Inc. is seeking motivated individuals to join our award-winning team as Customer Service Representatives. No prior experience required – we provide full paid training to prepare you for success in this dynamic role. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our Detroit-based company.
Our training program combines classroom instruction, hands-on practice, and mentorship from industry professionals. You'll develop essential skills in conflict resolution, product knowledge, and CRM systems while earning a full salary during your training period. Join our diverse team and become part of Detroit's leading customer service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions and maintain detailed customer records
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction
- Continuously improve product knowledge and service techniques
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required