Job Description
Join our award-winning team as a Customer Service Representative and launch your career with industry-leading paid training! At CustomerFirst Solutions, we invest in our people through comprehensive onboarding programs designed to transform passionate individuals into customer experience experts. Enjoy competitive pay, comprehensive benefits, and clear pathways to advancement in a supportive, growth-oriented environment. No prior experience required – just your dedication to excellence!
Why Choose Us?
- Full paid training covering product knowledge, communication skills, and conflict resolution
- Health, dental, and vision insurance starting on day one
- Tuition reimbursement and professional development opportunities
- Recognition programs for top performers
- Modern, collaborative workspace in downtown Jacksonville
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using problem-solving techniques and product expertise
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to share best practices and improve service quality
- Meet key performance metrics including response time and resolution rate
- Identify opportunities to upsell products/services based on customer needs
- Participate in ongoing training to stay updated on company offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new software
- Customer-focused mindset with patience and problem-solving aptitude
- Flexibility to work rotating shifts including evenings/weekends
- No prior experience required – training provided!