Job Description
Join our award-winning customer service team in Philadelphia with comprehensive paid training! No experience required—just a passion for helping others. As a Customer Service Representative, you'll become the voice of our clients, delivering exceptional support while developing valuable career skills. Enjoy competitive pay, benefits, and clear advancement opportunities in a dynamic work environment.
What We Offer:
- 4-week paid training program ($15/hour during training)
- Comprehensive health benefits after 60 days
- Performance-based quarterly bonuses
- Flexible schedule options
- Free downtown parking
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve service quality
- Identify upsell opportunities for existing clients
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/verbal)
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer proficiency
- Willingness to work flexible shifts (including weekends)
- Positive attitude and teamwork orientation