Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking motivated individuals for our paid training program to become Customer Service Representatives. No experience necessary – we provide comprehensive paid training to launch your career in the dynamic call center industry. Enjoy competitive pay, comprehensive benefits, and a supportive team environment dedicated to your success.
Our state-of-the-art facility offers modern amenities, flexible scheduling options, and clear career advancement paths. As a valued team member, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our industry-leading customer satisfaction metrics.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems following company protocols
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and skills
- Adapt to changing processes and technologies in the call center environment
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Ability to navigate multiple computer systems simultaneously
- Excellent problem-solving and critical thinking abilities
- Reliable attendance and punctuality essential
- Customer service mindset with patience and empathy
- Basic computer proficiency including typing (35+ WPM preferred)
- Must pass background check and pre-employment assessment