Job Description
Launch your career in customer service with our comprehensive paid training program at Nexus Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic team in Memphis, TN. Enjoy a competitive hourly wage while receiving hands-on training in communication, problem-solving, and industry-leading CRM systems. Our supportive environment includes mentorship, flexible scheduling, and rapid advancement opportunities for high performers. Join us to build valuable skills in a growing industry with full benefits and performance bonuses.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints using problem-solving frameworks
- Document interactions accurately in Salesforce and internal systems
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics including quality and efficiency targets
- Continuously improve product knowledge through self-study modules
- Participate in ongoing coaching and feedback sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong verbal communication and active listening skills
- Proficient in typing and basic computer navigation
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- Reliable transportation to Memphis office location
- Pass background check and drug screening