Job Description
Launch your career in customer service with paid training at NexComm Solutions! We're seeking motivated individuals to join our New York City call center team. No experience required—we provide comprehensive paid training to equip you with the skills for success.
Enjoy competitive hourly pay, benefits package, and a dynamic work environment. Our career advancement program helps you grow into senior roles or specialized departments. Join over 200 team members who started with us and built rewarding careers.
Why Work With Us?
- Full paid training program (4 weeks)
- Health/dental/vision benefits
- 401(k) with company match
- Performance bonuses
- Modern downtown Manhattan office
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet performance metrics: 25+ calls/day, 90%+ satisfaction
- Document interactions accurately in Salesforce
- Collaborate with team to resolve complex issues
- Participate in ongoing training and coaching sessions
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent
- Authorized to work in the United States
- Strong verbal communication skills
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Flexible schedule availability (including weekends)
- Customer service mindset and problem-solving aptitude