Job Description
Join our award-winning customer service team with comprehensive paid training! We're seeking motivated individuals to launch careers in customer support without prior experience. Our 4-week paid training program equips you with industry-leading skills in conflict resolution, CRM systems, and communication techniques. Enjoy competitive benefits, career advancement paths, and a supportive environment where your growth matters.
Why Choose Us?
- Free industry certification upon completion
- Health/Dental/Vision benefits starting Day 1
- Tuition reimbursement for continued education
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions in Salesforce CRM with 98% accuracy
- Collaborate with technical teams for complex problem escalation
- Meet/exceed monthly quality assurance metrics (CSAT >90%)
- Participate in quarterly skills refreshment workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to type 40+ WPM with 95% accuracy
- Customer-focused mindset with empathy-driven approach
- Reliable transportation to downtown Detroit office
- Must pass background check and drug screening