Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Full-Time Customer Service Specialist in Dallas, TX! This is a rare opportunity to build a stable career while enjoying a 3-day work week. We're seeking passionate individuals to deliver exceptional customer experiences during our peak weekend hours. With competitive compensation, comprehensive benefits, and immediate start options, this role is perfect for those seeking work-life balance without sacrificing career growth.
What We Offer:
- Competitive salary ($50k-$65k/year)
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Collaborate with weekday teams to ensure seamless customer experience
- Document interactions accurately in CRM systems and identify improvement opportunities
- Meet key performance metrics including response time and customer satisfaction scores
- Participate in weekend team training and process optimization initiatives
- Adhere to company policies and regulatory compliance requirements
Qualifications
- Minimum 2 years of customer service experience in a high-volume environment
- Exceptional verbal and written communication skills
- Ability to work flexible weekends (Saturday/Sunday) with occasional holidays
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent; associate's degree preferred
- Ability to thrive in fast-paced, customer-focused settings
- Valid Texas driver's license (for occasional off-site duties)