Job Description
Launch your career in customer service with our industry-leading paid training program! We're seeking motivated individuals to join our dynamic team in Detroit, MI. No prior experience required – we'll equip you with all the skills needed to succeed. Enjoy comprehensive training, competitive compensation, and opportunities for rapid advancement. Our supportive environment fosters growth while serving diverse clients across technology, healthcare, and retail sectors.
What We Offer:
- 4-week paid training program with certification
- Comprehensive benefits package (Day 1 eligibility)
- Clear career progression path to senior roles
- Flexible scheduling options
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Collaborate with team to improve service processes
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written & verbal)
- Ability to type 35+ WPM with high accuracy
- Proficient in Microsoft Office Suite
- Must pass background/drug screening
- Reliable transportation to downtown Detroit location
- Previous customer service experience preferred but not required