Job Description
Are you looking for a rewarding career in customer support? Apex Support Solutions is currently hiring Customer Service Representatives in Detroit, MI. We offer a comprehensive Paid Training Program to ensure you have the skills and confidence to succeed from day one.
We value our employees and are looking for individuals who are passionate about helping others. As part of our team, you will provide top-tier support to clients, resolve inquiries efficiently, and contribute to a positive company culture.
Why Join Us?
- Paid Training: No prior experience required; we train you.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on performance.
- Full Benefits: Health, dental, and vision insurance available.
- Career Growth: Clear paths to advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information regarding products and services to resolve customer issues.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve service quality and training processes.
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work in a fast-paced, dynamic environment.
- Must be reliable and punctual.