Job Description
Are you looking for an exciting opportunity to launch your career in Customer Service? Apex Talent Solutions is hosting a major Hiring Event for entry-level positions in Wichita, KS and Ohio. We are seeking motivated individuals who are passionate about helping others and thrive in a fast-paced environment.
Join a company that invests in your future. Whether you are a student looking for part-time work or an experienced professional seeking a new challenge, our hiring event is the perfect place to start.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers in navigating products and services to ensure a seamless user experience.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to resolve complex issues and improve service protocols.
- Upsell products and services where appropriate to meet team sales targets.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection for remote or hybrid options.