Job Description
Are you looking to launch a rewarding career in customer service? Apex Detroit Solutions is currently hiring Customer Service Representatives for our Paid Training Program.
We are committed to helping you succeed. This is a fantastic opportunity for individuals who are eager to learn, grow, and build a long-term career in the support industry. You will receive comprehensive, paid training to ensure you are fully equipped to handle customer inquiries with confidence and professionalism.
Why Apply With Us?
- Guaranteed Paid Training: No experience required; we teach you everything you need to know.
- Competitive Compensation: Earn $18.00 to $24.00 per hour based on performance.
- Modern Work Environment: State-of-the-art facilities in the heart of Detroit.
- Career Advancement: Clear pathways for promotion and skill development.
Key Responsibilities:
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, issues, and complaints efficiently and effectively.
- Provide accurate information regarding products, services, and account status.
- Document all interactions and transactions accurately in our CRM software.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve service quality and operational processes.
Required Qualifications:
- High school diploma or GED equivalent.
- Basic computer literacy and typing proficiency (40+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, dynamic team environment.
- Reliability, punctuality, and a positive attitude are a must.