Job Description
We are currently seeking a dedicated Local Customer Service Representative to join our award-winning team in San Diego, CA. If you are looking for a stable career with paid training and a supportive environment, this is the perfect opportunity for you.
As a key member of our customer-facing team, you will play a vital role in ensuring our clients receive the highest level of service. We offer competitive pay, comprehensive benefits, and a clear path for career advancement. This is an urgent hiring opportunity for individuals ready to start immediately.
Responsibilities
- Handle incoming and outgoing customer calls and inquiries with a friendly, professional demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Provide product information and technical support to local and regional clients.
- Document all customer interactions and maintain accurate records.
- Identify upselling opportunities within established scripts.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but not required if you are willing to learn.
- Excellent verbal and written communication skills.
- Ability to type 35+ WPM.
- Basic computer navigation skills.
- Must be available to work flexible shifts, including weekends and holidays.