Job Description
Are you a people person looking to kickstart a lucrative career in customer service? Apex Support Solutions is currently seeking dedicated individuals to join our team as Customer Service Representatives in San Diego, CA. We pride ourselves on delivering top-tier support and are proud to offer comprehensive paid training to all new hires.
Whether you are looking for a part-time role to fit your schedule or a full-time career path, this is your chance to grow with a leading industry player.
Why Join Our Team?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn a solid hourly wage with performance bonuses.
- Supportive Culture: Work in a modern, collaborative environment.
- Flexibility: Choose shifts that work best for your lifestyle.
Responsibilities
- Manage high-volume incoming and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document customer interactions and transactions in our CRM system.
- Provide product information and guide customers through troubleshooting processes.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (paid training provided).
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Reliable internet connection and a quiet workspace.
- Must be available to work a flexible schedule, including evenings and weekends.