Job Description
Are you looking for a stable career with growth opportunities?
Pacific Coast Support Solutions is Urgently Hiring for passionate individuals to join our team in San Diego, CA. We are looking for Customer Service Representatives who are eager to learn and committed to delivering excellence.
We provide a comprehensive Paid Training Program to ensure you are fully equipped to succeed. If you have a positive attitude and a desire to help others, we want to hear from you.
Why Apply With Us?
- Competitive Pay: Earn between $20.00 - $26.00 per hour based on experience.
- Full Paid Training: Start your journey without any financial burden.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Advancement: Clear pathways to Team Lead and Management roles.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Build rapport with customers, understand their needs, and provide accurate information regarding products and services.
- Resolve complex issues and complaints efficiently while maintaining a calm and professional demeanor.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proven ability to multitask, prioritize tasks, and work well under pressure.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable internet connection and a quiet workspace (required for remote roles).
- Ability to pass a background check and drug screen.