Job Description
Join our award-winning team as a Customer Service Representative with fully PAID training! We're urgently hiring motivated individuals in Omaha, NE to deliver exceptional support experiences. No prior experience required – we provide comprehensive paid training to equip you with all necessary skills. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
What We Offer:
- 2 weeks of paid hands-on training
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear advancement path to senior/supervisor roles
- Modern, collaborative workspace in downtown Omaha
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Microsoft Office Suite
- Customer-focused mindset with patience and resilience
- Reliable transportation to downtown Omaha office
- Flexibility to work occasional evenings/weekends
- No experience necessary – training provided!