Job Description
Are you a people person looking for a rewarding career with growth potential? Virginia Connect Solutions is currently hiring Customer Service Representatives in Richmond, VA. We are committed to helping you succeed with our comprehensive paid training program.
As a key member of our support team, you will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a top-notch customer experience. No prior experience is necessary—we provide the tools and training you need to excel.
Why Join Us?
- Paid Training: Get paid while you learn the ropes.
- Competitive Pay: $18 - $24/hr based on experience.
- Modern Environment: Work in a supportive, team-oriented office.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Assist customers with product information, account troubleshooting, and billing inquiries.
- Document customer interactions accurately in our CRM database.
- Resolve complex issues by collaborating with senior support staff and management.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Proficiency with computers and basic software applications (Windows/Mac OS).
- Ability to type 35+ words per minute with high accuracy.
- Must be reliable, punctual, and able to work full-time shifts.
- A positive attitude and a genuine desire to help others.