Job Description
Join Global Solutions Inc. and thrive in our dynamic weekend and night shift environment! We're seeking passionate Customer Service Specialists to deliver exceptional experiences during high-demand hours. Enjoy competitive pay, flexible scheduling, and opportunities for growth in our Raleigh-based operations. Perfect for students, night owls, and those seeking work-life balance.
Why Work With Us?
- Comprehensive training program
- Health benefits for part-time employees
- Performance-based quarterly bonuses
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries across multiple channels
- Resolve billing and technical issues with precision
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams during peak hours
- Adhere to SLA metrics and quality assurance standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced settings
- Proficient with Microsoft Office and CRM platforms
- Flexibility to work weekends and holidays
- Basic technical troubleshooting aptitude