Job Description
Join our award-winning team as a Customer Service Representative in Kansas City, MO! We offer comprehensive paid training and competitive benefits for weekend shift roles. Enjoy a 4-day workweek while providing exceptional support to our valued clients. This position includes full health benefits, paid time off, and opportunities for career advancement.
At Elite Customer Solutions, we invest in our people through industry-leading onboarding programs and ongoing professional development. Our Kansas City facility features modern amenities and a supportive team environment designed for work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate case records
- Meet performance metrics for quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work Saturdays and Sundays (7am-7pm shifts)
- Basic computer proficiency with typing speed of 30+ WPM
- Customer service experience preferred but not required
- Problem-solving mindset and attention to detail
- Ability to remain calm under pressure
- Reliable transportation to our Kansas City location