Job Description
Join our dynamic team as a Customer Service Representative at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time opportunities in Atlanta. As a vital part of our support network, you'll deliver exceptional service while enjoying competitive pay and a supportive work environment.
Why join us? We offer:
- Comprehensive paid training
- Flexible scheduling (evenings/weekends available)
- Health benefits for part-time employees
- Clear career advancement paths
- Employee discounts and wellness programs
Our hiring event will be held on October 15, 2023 at our Atlanta headquarters. Bring your resume and enthusiasm – we're ready to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities for product enhancements
- Participate in bi-weekly coaching sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset