Job Description
Join our dynamic team at ClientFirst Solutions as a Part-Time Customer Service Representative in Denver! We're seeking enthusiastic individuals to deliver exceptional customer experiences while supporting our clients' needs. This is an immediate-start opportunity offering flexible hours and a collaborative environment where your communication skills shine. If you're passionate about helping others and thrive in fast-paced settings, apply today to kickstart your customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using problem-solving techniques and empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet key performance metrics including response times and resolution rates
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong multitasking abilities and attention to detail
- Positive attitude with conflict resolution aptitude
- Availability to work flexible shifts including weekends
- Authorized to work in the United States