Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Memphis, TN! We offer comprehensive paid training to help you excel in this rewarding role. As the first point of contact, you'll deliver exceptional support to our diverse client base while building valuable communication skills. Enjoy flexible scheduling, a collaborative environment, and opportunities for career growth. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Provide product knowledge and service updates to customers
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office suite
- Ability to work in fast-paced, team-oriented environment
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including evenings/weekends
- U.S. work authorization required
- Pass background check and drug screen