Job Description
Join our dynamic team at GlobalConnect Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. This role offers flexible scheduling while delivering exceptional customer experiences through multiple channels. Enjoy competitive pay, comprehensive training, and opportunities for growth in a supportive workplace culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution times
- Participate in ongoing training programs
- Identify upsell opportunities for relevant products
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Basic typing skills (30+ WPM)
- Valid North Carolina work authorization