Job Description
Join our award-winning customer service team in Jacksonville! We're seeking passionate part-time representatives to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling, and comprehensive paid training to kickstart your career. Our modern downtown office offers a collaborative environment with growth opportunities into leadership roles. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions in CRM systems with precise detail
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experiences
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-volume environments
- Positive attitude with problem-solving mindset
- Availability to work evenings/weekends (25-30 hrs/week)
- Must pass background check and drug screening