Job Description
Join DeltaCare Solutions as a part-time Customer Service Representative and become the voice of our valued clients! We're seeking empathetic individuals to deliver exceptional support experiences. This immediate-start opportunity offers flexible hours and a collaborative environment where your communication skills shine. Help us resolve inquiries, build relationships, and drive customer satisfaction in the vibrant heart of New Orleans.
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions and update CRM systems accurately
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization