Job Description
Join ConnectCare Solutions as a part-time Customer Service Representative and deliver exceptional experiences to our clients across San Diego and New York! We're seeking empathetic communicators to resolve inquiries, build relationships, and drive customer satisfaction. Immediate start available with flexible scheduling options. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, career changers, or those seeking work-life balance. Apply today to begin your rewarding customer service journey!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries, billing concerns, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and contribute to revenue growth initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hours/week)