Job Description
Join our award-winning team at Apex Solutions Group! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time Customer Service Representative roles in Georgia. As a key member of our customer experience team, you'll deliver exceptional support while enjoying competitive pay, comprehensive training, and advancement opportunities. Perfect for students, parents, or career changers seeking work-life balance!
Why Work With Us? • Industry-leading benefits package • Paid training and certifications • Flexible scheduling • Career growth paths • Collaborative team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and team player mindset