Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support while enjoying flexible schedules and comprehensive paid training. No prior experience required – we provide all tools for success!
Why Choose Us?
- Comprehensive paid training program
- Competitive hourly pay + performance incentives
- Flexible scheduling (evenings/weekends available)
- Clear career growth path
- Modern, collaborative work environment
Transform your customer service skills into a rewarding career with us!
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex cases
- Meet/exceed quality and efficiency metrics
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient in basic computer applications
- Strong problem-solving and empathy
- Flexible availability including evenings/weekends
- Must pass background check
- Previous customer service experience preferred