Job Description
Join our award-winning customer support team in Baltimore and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. This urgent opening offers immediate start date, competitive compensation, and comprehensive benefits package. Enjoy a modern downtown workspace with flexible scheduling and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM tools and knowledge base
- Process orders, returns, and service requests with precision and efficiency
- Collaborate with technical teams to resolve complex customer escalations
- Document interactions and maintain accurate case records in Salesforce
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed daily performance metrics including handle time and resolution rate
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear phone and written English
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving skills with calm demeanor under pressure
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings/weekends
- Baltimore residency required for immediate in-person onboarding