Job Description
Join our award-winning customer experience team at CustomerFirst Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support to our diverse clientele. This position offers flexible scheduling and the opportunity to grow within a supportive environment. Our Oakland-based team values empathy, efficiency, and innovation. As a key member of our support hub, you'll play a vital role in maintaining our industry-leading satisfaction scores. Immediate openings available for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in our customer relationship management system
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback and suggestions
Qualifications
- 6+ months of customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities with a calm demeanor under pressure
- High school diploma or equivalent; college coursework preferred
- Available to work evenings/weekends (20-25 hours/week)
- Typing speed of 40+ WPM with high accuracy