Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Detroit, MI! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. No experience necessary—comprehensive paid training provided! Enjoy flexible hours, competitive pay, and a supportive work environment. If you're passionate about helping others and thrive in dynamic settings, apply today to start your career journey with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution
- Meet performance metrics for call quality, resolution time, and customer satisfaction scores
- Stay updated on product knowledge and company policies through ongoing training
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Strong verbal and written communication skills in English
- Proficiency with basic computer applications and multitasking abilities
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including evenings and weekends
- No prior experience required—paid training included for all new hires
- Valid work authorization and reliable transportation