Job Description
Join our award-winning customer experience team at Apex Connect Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, comprehensive training, and a collaborative culture where your growth matters. Immediate start available – apply today and start making a difference!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Spanish fluency highly desirable
- Available to work evenings/weekends (20-30 hrs/week)