Job Description
Join our award-winning team at ClientFirst Solutions and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences in a dynamic, supportive environment. This part-time role offers flexible scheduling and the opportunity to grow your career in customer service excellence. Our San Francisco office is easily accessible via public transit, and we provide comprehensive training to set you up for success.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Flexible shifts (20-30 hours/week)
- Health benefits for part-time employees
- Clear career advancement path
- Inclusive, diverse workplace culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues on first contact whenever possible
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (schedule flexibility required)
- Spanish bilingual skills highly desirable