Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, PA! We're seeking empathetic individuals to deliver exceptional experiences while supporting our healthcare clients. No prior experience required—comprehensive paid training provided. Enjoy a flexible schedule, competitive pay, and opportunities for growth. If you're passionate about helping others and thrive in dynamic environments, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, appointment, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with specialists for complex escalations
- Adhere to HIPAA compliance and security protocols
- Meet performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Reliable internet access for remote work
- Flexibility to work evenings/weekends