Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Charlotte, PA! We're seeking empathetic individuals with exceptional communication skills to deliver outstanding customer experiences. Enjoy a supportive environment with comprehensive paid training, flexible scheduling, and opportunities for growth. If you're passionate about problem-solving and making a difference, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using troubleshooting protocols
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response times and resolution rates
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency and tech-savviness
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred (not required with paid training)
- Flexible availability including evenings and weekends