Job Description
Join Our Team at Our Upcoming Hiring Event!
Are you a people-person looking for a weekend job that offers flexibility and growth? Apex Solutions Group is expanding our team in Jacksonville, FL, and is looking for dedicated Weekend Call Center Representatives to join our high-performance contact center. This is a fantastic opportunity to work with a leading industry provider with a focus on customer satisfaction and career advancement.
Why Choose Apex?
• Flexible Schedule: Focus on your work-life balance with our dedicated weekend shifts.
• Competitive Pay: Earn between $16.00 and $21.00 per hour based on experience.
• Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Responsibilities
- Manage a high volume of incoming and outbound customer calls with a focus on resolution and satisfaction.
- Resolve customer inquiries regarding billing, account status, and service issues in a timely manner.
- Accurately document all customer interactions and transactions within the CRM database.
- Provide product information and educate customers on available solutions to meet their needs.
- Collaborate with team leads and support staff to escalate complex issues appropriately.
- Adhere to all call center quality assurance standards and compliance regulations.
Qualifications
- High school diploma or equivalent required; Associate's degree or technical certification is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication skills with a professional and empathetic tone.
- Proficient computer skills with the ability to navigate multiple software systems simultaneously.
- Ability to type 35+ WPM and handle phone etiquette effectively.
- Reliable internet connection (if remote/hybrid option is available) or access to a quiet workspace.