Job Description
Join our award-winning customer service team and make an immediate impact! ConnectOhio Solutions is seeking enthusiastic Part-Time Customer Service Representatives to join our dynamic call center in Columbus. This is your chance to launch a rewarding career with flexible hours, competitive pay, and comprehensive training. No experience necessary – we provide all the tools you need to succeed!
As a key member of our support team, you'll handle inbound customer inquiries with professionalism and empathy, resolve issues efficiently, and contribute to our mission of delivering exceptional service. We offer immediate start dates, paid training, and opportunities for advancement.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and courtesy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems following company protocols
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities and cross-sell relevant products
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency with typing speed of 25+ WPM
- Flexible availability including evenings and weekends
- Positive attitude and ability to thrive in fast-paced environment
- Must pass background check and drug screening