Job Description
Join our award-winning team immediately as a Local Customer Service Representative in Long Beach, CA! We're urgently hiring motivated individuals with exceptional communication skills to deliver outstanding service to our community. No experience necessary – comprehensive paid training provided! Enjoy competitive pay, flexible scheduling, and career growth opportunities in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer databases
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in continuous training to refine service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or willingness to learn
- Proficiency with Microsoft Office Suite and basic tech tools
- Fluent in English; bilingual (Spanish) candidates highly valued
- Strong problem-solving and conflict resolution abilities
- Positive attitude and ability to thrive in fast-paced settings
- Valid California driver’s license (if field visits required)
- Background check and drug test required upon hire