Job Description
Join our award-winning customer experience team and transform how people interact with healthcare services! ConnectCare Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional support across our San Diego operations. This immediate-start opportunity offers flexible scheduling and the chance to make a tangible impact in a dynamic, fast-paced environment.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training program
- Health benefits eligibility (even for part-time roles)
- Clear advancement pathways to senior positions
- Modern, collaborative workspace in downtown San Diego
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and secure chat
- Resolve complex billing and insurance inquiries with empathy and accuracy
- Update and maintain customer records in our proprietary CRM system
- Collaborate with clinical teams to coordinate patient care needs
- Meet/exceed 95% customer satisfaction and first-contact resolution metrics
- Document all interactions following HIPAA compliance standards
- Contribute to process improvement initiatives weekly
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or healthcare support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in high-pressure situations
- Flexibility to work evenings/weekends (including Sundays)
- Basic medical terminology knowledge required
- Must pass background check and drug screening