Job Description
Join our award-winning customer support team in Nashville! We're seeking passionate part-time professionals to deliver exceptional experiences for our diverse clientele. This role offers flexible scheduling, comprehensive training, and opportunities for career growth in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions using CRM software with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced settings
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (20-30 hrs/week)
- Positive attitude and adaptability to changing priorities