Job Description
Join our award-winning customer service team in Charlotte! ConnectSolutions Inc. is seeking passionate individuals for part-time call center positions with comprehensive paid training. No experience required – we'll equip you with the skills to succeed in a dynamic, supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while making a real difference in customers' lives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining exceptional service standards
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for quality and productivity
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English
- Basic computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening
- Reliable internet access for remote training